There is not a "service" review section, so I figure this would be the right place for this.
All I wanted was a non-power antenna. I figured it would be no big deal, so I clicked on the "planet miata" banner at the top of the forum, and called the number on the website, and followed the very specific directions about leaving a voice mail.
This was Monday morning, around 10am, CST.
I waited until noon Tuesday, and called again. Left another voice mail.
Nothing.
Called again, today, Wednesday, around 3pm, CST. Get someone on the phone. Nice. Describe what I'm looking for, and I get the "I'm in a meeting, I'll call you right back" So, I give the person my number, and hang up.
Nothing as of this post.
Well, **** those guys then!
Flash back to Monday night... I'm on the throne reading my new copy of autoweek during my PM/BM.
In the back there is an ad for mazmart. I call them bright and early (around 10 or so) Tuesday morning. Talk to a guy named Paul. Super nice on the phone, and knew just what I was looking for, but was not sure he had it. He said he would call me back after lunch, or in an hour or so.
12noon Wednesday. Nothing.
I call. Talk to Paul.
Again.
He informs me that he was understaffed yesterday, and got behind. I understand this, **** happens. No big deal. He said he would go look for the part, and call me back in 10 minutes. Ok, fine. This was at 1130 CST.
330 cst, Wednesday. Nothing.
I call again. Talk to Paul. He has my parts. Knows right who I am when I call. Nice. Kinda. Perhaps he should have called me?
I finally give him my billing info, and email. I also ask for a tracking number.
No tracking number as of the time of this post.
UPS issues a number when you punch in the info. I know how this all works, as I use UPS most days for work. He even asked me my shipping info in the order it comes up on the UPS software.
So.
I have my **** on the way, but this was way too much work. Way too fucking much. Granted, it was "only" 30 bucks, but still. what the ****?
All of my messages said "if you have this, I will buy it, please call me"
I feel like given all the communication resources at our disposal in this modern world, the total lack of communication is totally, totally unacceptable. This was not about a high-dollar item, but it was more about building a customer relationship. I now know of two places I will not be dealing with any more when I need parts. Too bad.
Now, on a more positive note, I sent the guy at Broughton Automotive an email about my antenna order, and he got back to me in 8 minutes.
No ****.
All I wanted was a non-power antenna. I figured it would be no big deal, so I clicked on the "planet miata" banner at the top of the forum, and called the number on the website, and followed the very specific directions about leaving a voice mail.
This was Monday morning, around 10am, CST.
I waited until noon Tuesday, and called again. Left another voice mail.
Nothing.
Called again, today, Wednesday, around 3pm, CST. Get someone on the phone. Nice. Describe what I'm looking for, and I get the "I'm in a meeting, I'll call you right back" So, I give the person my number, and hang up.
Nothing as of this post.
Well, **** those guys then!
Flash back to Monday night... I'm on the throne reading my new copy of autoweek during my PM/BM.
In the back there is an ad for mazmart. I call them bright and early (around 10 or so) Tuesday morning. Talk to a guy named Paul. Super nice on the phone, and knew just what I was looking for, but was not sure he had it. He said he would call me back after lunch, or in an hour or so.
12noon Wednesday. Nothing.
I call. Talk to Paul.
Again.
He informs me that he was understaffed yesterday, and got behind. I understand this, **** happens. No big deal. He said he would go look for the part, and call me back in 10 minutes. Ok, fine. This was at 1130 CST.
330 cst, Wednesday. Nothing.
I call again. Talk to Paul. He has my parts. Knows right who I am when I call. Nice. Kinda. Perhaps he should have called me?
I finally give him my billing info, and email. I also ask for a tracking number.
No tracking number as of the time of this post.
UPS issues a number when you punch in the info. I know how this all works, as I use UPS most days for work. He even asked me my shipping info in the order it comes up on the UPS software.
So.
I have my **** on the way, but this was way too much work. Way too fucking much. Granted, it was "only" 30 bucks, but still. what the ****?
All of my messages said "if you have this, I will buy it, please call me"
I feel like given all the communication resources at our disposal in this modern world, the total lack of communication is totally, totally unacceptable. This was not about a high-dollar item, but it was more about building a customer relationship. I now know of two places I will not be dealing with any more when I need parts. Too bad.
Now, on a more positive note, I sent the guy at Broughton Automotive an email about my antenna order, and he got back to me in 8 minutes.
No ****.