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Old 07-29-2010, 01:39 PM   #1 (permalink)
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Default Never Buying from MMMiata again

Yes. This is a rant. Mods, delete if you like, but i figure I'd warn people before they buy from this place.

So 4 weeks ago, I purchased online a set of Beatrush latches for my NA8C. I received a confirmation email right away, and I figured I wanted to order from someone within my state so I could receive it right away.

I a few days later without any sort of notice, I email them asking what the status on the order was? Had it shipped? Problems in processing? They tell me they had yet to receive any notice from the distributor in Nevada.

Fast forward to two weeks after I place the order. No status update. I'm starting to get a tad annoyed, so I finally call them. They tell me that the latches were actually on backorder and would take an additional 2 weeks to get in. I'm pissed, and they ask if I want to cancel. Since they have been ordered and paid, I thought, might as well wait a bit more.

4 weeks since initial order: No notice whatsoever. So i call them for the last time, and they tell me, that its probably going to be another week until word from their Nevada distributor. I cancel the order. Who knows how much longer I am going to wait.

ADDITIONALLY, they tell me I have to wait 1 week for my refund to process. 1 week? If i go to a store and refund, it takes them a day at most because of the bank.

Am I wrong to be this pissed? Should I call back and demand a faster refund?
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Old 07-29-2010, 01:45 PM   #2 (permalink)
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Default Re: Never Buying from MMMiata again

If it's a supplier issue I feel for 'em. On the other side they should have been proactive and called you as tot he status of the order once they knew it was back ordered.

Eh..... Not good customer service, not terrible either, just kind of apathetic. I mean I'd be upset. Not pissed, just upset.

Carry on.
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Old 07-29-2010, 01:53 PM   #3 (permalink)
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Default Re: Never Buying from MMMiata again

Why would we delete it? I don't see any need for that.

I've bought from MMM a few times in the past. Maybe 5 orders total? Always had great luck. Things have arrived on time and been shipped right away. Sounds like you possibly ordered just the wrong thing? Shame to hear.
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Old 07-29-2010, 01:59 PM   #4 (permalink)
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Default Re: Never Buying from MMMiata again

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Why would we delete it? I don't see any need for that.
Too much hate in forums maybe? I usually don't like to rant.

Update however. Refund will not take a week, but will be done NEXT WEEK, because they guy who does it isnt in.

While I too can understand if its a supplier issue, but making a customer wait in the dark for 4 weeks really isnt good customer service. They also never replied to 2 of my emails, forcing me to resort to calling them at work (which SUCKS because I have to hide at work!)

I think I'll only order in stock parts if i ever order from them again.

I guess I'll have to look around to see if anyone can actually get me some beatrush latches without a repeat of this incident again.
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Old 07-29-2010, 02:09 PM   #5 (permalink)
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Default Re: Never Buying from MMMiata again

relax dude, file a complaint with your CC company and let them handle it.
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Old 07-29-2010, 02:16 PM   #6 (permalink)
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Default Re: Never Buying from MMMiata again

I think i've calmed down. not really as angry as I come off to be in my text.

had a nice smoke break when i made the call anyway.
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Old 07-29-2010, 02:17 PM   #7 (permalink)
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Default Re: Never Buying from MMMiata again

shit happens all the time man, happened to me when i tried to order some rims a few months ago, took almost 2 months to get my money back. although from a different site, shitty customer service is running rampant i'm afraid
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Old 07-30-2010, 12:48 PM   #8 (permalink)
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Default Re: Never Buying from MMMiata again

I hate to say it but gomiata sucks too. They still owe me a nardi wheel from about 9 months ago.
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Old 07-30-2010, 01:00 PM   #9 (permalink)
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Default Re: Never Buying from MMMiata again

Isn't that place based out of Fayetteville, NC? Take an hours ride, and give them a piece of your mind.

That said, I have friends who have ordered from them in the past without issues. It sucks, but all companies eff up every now and again.
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Old 07-31-2010, 03:54 AM   #10 (permalink)
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Default Re: Never Buying from MMMiata again

i was a customer service rep for a BMW aftermarket parts company.. and drop shipping does suck.. (hated being the middle man). Sucks even more having to deal with FREAKING BMW OWNERS.. I get calls of people of this type http://www.youtube.com/watch?v=b7iUKaPlBl8 ..

buy anyways....they do suck for not getting back at you (they should at least notify you next business day that it is on back order instead of you having to ask) That is a little irresponsible.. i mean how many orders could they possibly have a day you know?
I've been in both shoes of internet buying/selling retail... so I know what its like.. so now if i ever want to buy anything I call ahead and ask if they have it in stock instead of just ordering away.
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Old 07-31-2010, 06:22 AM   #11 (permalink)
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Default Re: Never Buying from MMMiata again

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I hate to say it but gomiata sucks too. They still owe me a nardi wheel from about 9 months ago.
I totally agree. It took them 2 months to ship a truck lift. I live prob 2 hours away and they were supposedly having problems with FedEx losing the package. During that 2 months I had to contact them once through email and four times over the phone and always got the run around ( we will get back to you, we will ship it again, blah blah blah).
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Old 07-31-2010, 10:29 AM   #12 (permalink)
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Default Re: Never Buying from MMMiata again

I always call in an order and confirm whether or not they have it in stock or if it needs to be ordered. I will NEVER buy from a non-stocking dealer or out of stock dealer.
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Old 07-31-2010, 10:43 AM   #13 (permalink)
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Default Re: Never Buying from MMMiata again

monwren5 the same thing happened to me with mmmiata. i ordered an in dash cd holder..they were actually generous enough to call me (one month after i placed my order) to tell me it was on back order...by then i had forgotten id even bought anything from them lol. 2 more weeks later i called them and asked then whats up and they said the same thing they told you...its still on back order another week or so. i was like WTF! they too asked me if i wanted to cancel my order but i said no ive waited this long why not wait another week..2 weeks after that it came. 2 months total. im with you, i was pissed to. not a good company to buy little things from. IMO.
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Old 07-31-2010, 11:39 AM   #14 (permalink)
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I always call in an order and confirm whether or not they have it in stock or if it needs to be ordered. I will NEVER buy from a non-stocking dealer or out of stock dealer.
Agreed 100%...stores need to show "out of stock" on listings to prevent misunderstandings and cust expectations.
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Old 07-31-2010, 11:55 AM   #15 (permalink)
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Default Re: Never Buying from MMMiata again

The internet is a wild and weird thing. It always best just to call. Everything is taken care of with one phone call.
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Old 07-31-2010, 01:31 PM   #16 (permalink)
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Default Re: Never Buying from MMMiata again

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I hate to say it but gomiata sucks too. They still owe me a nardi wheel from about 9 months ago.

Lol WTF you sure your still going to get it?
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Old 07-31-2010, 07:39 PM   #17 (permalink)
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Default Re: Never Buying from MMMiata again

I dealt with this on EVERY SINGLE new part I've bought for my car. It's almost comical at this point.
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Old 07-31-2010, 09:00 PM   #18 (permalink)
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Default Re: Never Buying from MMMiata again

90% of ALL vendors operate like this. I have gotten to the point where i always ask up front what the deal is with a item before i think about placing the order. I love the idea of being loyal to our miata vendors but when they dont stock the items i am going to find someone else who has it in stock.
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Old 08-03-2010, 11:51 AM   #19 (permalink)
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Default Re: Never Buying from MMMiata again

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I hate to say it but gomiata sucks too. They still owe me a nardi wheel from about 9 months ago.
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Originally Posted by Victim44 View Post
I totally agree. It took them 2 months to ship a truck lift. I live prob 2 hours away and they were supposedly having problems with FedEx losing the package. During that 2 months I had to contact them once through email and four times over the phone and always got the run around ( we will get back to you, we will ship it again, blah blah blah).
My advice to Shadow and Victim, listen to your fellow member PYTHON here...

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90% of ALL vendors operate like this. I have gotten to the point where i always ask up front what the deal is with a item before i think about placing the order. I love the idea of being loyal to our miata vendors but when they dont stock the items i am going to find someone else who has it in stock.
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Old 08-04-2010, 03:08 PM   #20 (permalink)
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My advice to Shadow and Victim, listen to your fellow member PYTHON here...
I guess I was not that clear in my post so I'll explain. You guys had the item in stock and shipped it promptly. But apparently it got lost with FedEx. I sent an Email asking what was up and got an Email back saying someone would look into it and get back to me but nobody ever did. I then called and the person who I spoke with said they would contact FedEx and then get back to me at a specific time and date which they never did. I called again and they said they would ship out another one. Nothing ever showed up so I called again and was told it was retured back to you guys for an unknown reason. If it had been returned why did nobody pick up a phone or Email me? Why was I told I would be gotten back to multiple times and never was?. I understand problems happen but if you cant fix it and keep you customer informed then something needs to change. Your website is great and you sell an awesome variety of products and have always shipped them accurate and fast. I hope my incident was and isolated experience but if not they again things need to be changed.
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Old 08-04-2010, 03:26 PM   #21 (permalink)
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Default Re: Never Buying from MMMiata again

Update: Apparently, a refund is too difficult to do promptly. It's already been 3 full business days and I have yet to get my refund.
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Old 08-04-2010, 03:27 PM   #22 (permalink)
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Default Re: Never Buying from MMMiata again

I had that happen to me recently as well. Upon inquiring about an order I had placed, the response made it seem as if I was annoying the vendor.

Another vendor on this forum has called me after I received every single order I have placed to make sure it showed up in good order and to offer assistance with the install. That is baller customer service and more places should have it.
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Old 08-04-2010, 03:36 PM   #23 (permalink)
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Update: Apparently, a refund is too difficult to do promptly. It's already been 3 full business days and I have yet to get my refund.
file it with your credit card company and wash your hands of it.... They'll refund you and send you a letter that you have to sign saying something like you never received the part.
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Old 08-04-2010, 03:54 PM   #24 (permalink)
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Update: Apparently, a refund is too difficult to do promptly. It's already been 3 full business days and I have yet to get my refund.

If it’s any help my supplier of these is stating in stock (verified over the phone for you just now)and will ship within 24 hours of you placing the order.

http://www.gomiata.com/mibehatopmo1.html
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Old 08-04-2010, 03:57 PM   #25 (permalink)
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I guess I was not that clear in my post so I'll explain. You guys had the item in stock and shipped it promptly. But apparently it got lost with FedEx. I sent an Email asking what was up and got an Email back saying someone would look into it and get back to me but nobody ever did. I then called and the person who I spoke with said they would contact FedEx and then get back to me at a specific time and date which they never did. I called again and they said they would ship out another one. Nothing ever showed up so I called again and was told it was retured back to you guys for an unknown reason. If it had been returned why did nobody pick up a phone or Email me? Why was I told I would be gotten back to multiple times and never was?. I understand problems happen but if you cant fix it and keep you customer informed then something needs to change. Your website is great and you sell an awesome variety of products and have always shipped them accurate and fast. I hope my incident was and isolated experience but if not they again things need to be changed.
I am sorry that you received that type of service from our company.

We do always suggest calling but that wouldn’t have changed anything as far as the FedEx shipment goes.

FYI, we no longer use FedEx due to issues like this, we now us UPS and USPS (which is surprisingly fast)

Some of our suppliers still use FedEx, but that is rare.

~Kevin
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Old 08-04-2010, 04:02 PM   #26 (permalink)
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I had that happen to me recently as well. Upon inquiring about an order I had placed, the response made it seem as if I was annoying the vendor.

Another vendor on this forum has called me after I received every single order I have placed to make sure it showed up in good order and to offer assistance with the install. That is baller customer service and more places should have it.
Who was it? I'll keep the name in mind next time i make a purchase.
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Old 08-04-2010, 04:25 PM   #27 (permalink)
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Default Re: Never Buying from MMMiata again

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I hate to say it but gomiata sucks too. They still owe me a nardi wheel from about 9 months ago.
We have PM'd you for your order# so we can look into this, Currently we show no open orders for any Nardi wheel. Please respond so we can get you taken care of asap.

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Old 08-09-2010, 02:33 AM   #28 (permalink)
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Default Re: Never Buying from MMMiata again

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I am sorry that you received that type of service from our company.

We do always suggest calling but that wouldn’t have changed anything as far as the FedEx shipment goes.

FYI, we no longer use FedEx due to issues like this, we now us UPS and USPS (which is surprisingly fast)

Some of our suppliers still use FedEx, but that is rare.

~Kevin
Thank you for your response. I'm quite certain it was an isolated experience and am glad you don't deal with FedEx anymore and look forward to ordering through you guys in the future.
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Old 08-12-2010, 02:02 PM   #29 (permalink)
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Default Re: Never Buying from MMMiata again

I have never had any problems with GoMiata. I thing the last thing I ordered from them was a clutch and seals and misc. shit. I live just north of Chicago and got it within three days. I was actually surprised.

And btw, sometimes even if a business puts a refund though it may take your CC company or bank up to 5 days to refund it. I have to deal with that shit all day long.
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